We value every customer and aim to deliver orders as efficiently as possible. This Shipping Policy explains our processing times, shipping times, shipping fees, free shipping thresholds, delivery areas, and support information.

1. Shipping Coverage

We provide worldwide shipping to customers across global regions. Shipping availability for specific destinations will be confirmed at checkout.

2. Order Confirmation

Once your order has been placed successfully, you will receive an order confirmation email. This email confirms that we have received your order and started the review process.

3. Processing Time

Orders are usually processed within 1–4 business days. Business days do not include weekends or public holidays. During peak periods, processing may take slightly longer.

4. Shipping Time

After dispatch, estimated delivery time is usually 7–14 business days. Actual delivery times may vary depending on the destination, customs handling, carrier schedules, weather, and other logistics conditions.

5. Shipping Fees

Shipping fees are charged based on the delivery region:

  • United States: USD $4.99
  • Europe: USD $13.00
  • Rest of the World: USD $16.00

6. Free Shipping

We currently offer free shipping under the following conditions:

  • United States: Free shipping on orders of USD $99.00 or more
  • Europe: Free shipping on orders of USD $120.00 or more
  • Rest of the World: Free shipping is not currently available

7. Delivery Information

The estimated total delivery time is the sum of processing time and shipping time. For example, if an order requires 1–4 business days for processing and 7–14 business days for shipping, the total estimated delivery time will usually be 8–18 business days.

Please make sure your shipping address is complete and accurate. If a shipping method does not support delivery to a PO Box, we may contact you to provide an alternative address or arrange order cancellation if necessary.

8. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with tracking information. Tracking updates may take up to 72 hours to appear after the tracking email is sent.

You can also track your order here: Track Order.

9. Damaged, Lost, or Delayed Packages

If your package arrives damaged, please contact us within 48 hours after delivery and provide your order number along with clear photos of the item and packaging so we can review the issue promptly.

Shipping delays may occur due to severe weather, customs processing, public holidays, peak-season logistics volume, transportation disruptions, or other force majeure events.

10. Customs Duties and Import Taxes

We provide worldwide shipping. Orders shipped to addresses within the United States are not subject to customs duties or import taxes. For orders shipped outside the United States, any customs duties, import taxes, VAT, clearance fees, or other destination-related charges imposed by the destination country or region are the responsibility of the customer.

11. Contact Us

If you have any questions about shipping or delivery, please contact us using the details below:

Address: 415 Glensprings Drive, Ste 202, Springdale, OH, US
Tel: +1 (513) 996-1072
Email: [email protected]
Working Time: Mon – Fri 08:00–17:00 (ET)
We typically respond within 24 hours on business days.