1. Accepted Payment Methods and Settlement Currency

We currently accept the following payment methods at checkout: PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. All transactions on our website are processed in United States Dollars (USD). If your card issuer or payment provider uses another currency, the final charged amount may be subject to exchange rates, conversion fees, or other charges determined by your bank or payment provider.

2. Third-Party Payment Service Providers

Payments on our website are processed securely through independent third-party payment service providers, including Stripe and PayPal. These providers handle payment authorization, processing, fraud screening, and related payment services under their own systems and policies. We do not directly collect, retain, or store any full card numbers, CVV/security codes, bank account credentials, or other complete payment authentication data submitted during checkout.

3. Payment Security and Data Protection

We take payment security seriously and use reasonable administrative, technical, and organizational measures to help protect transaction data. Our checkout uses HTTPS and SSL/TLS encryption to protect data transmitted between your browser and our website. In addition, payment information is processed through secure payment gateways maintained by Stripe and PayPal, which use industry-standard safeguards and security controls, including fraud monitoring, risk detection tools, and PCI-DSS-aligned protective measures where applicable. We also use access controls, system monitoring, software updates, and server-level protections to reduce unauthorized access and help maintain a secure checkout environment.

4. Payment Authorization, Confirmation, and Failed Payments

All payments are subject to authorization and verification by the relevant payment provider and your card issuer or bank. If your payment is declined, interrupted, or fails, your order will not be completed until successful payment is received. Common reasons for payment failure may include incorrect card details, insufficient funds, bank restrictions, expired cards, failed 3D Secure authentication, or risk-control checks by your bank or payment provider. If your payment is declined, please review your payment details carefully, try again using accurate information, use another payment method if needed, or contact your bank or card issuer for more information. If you receive an error message during checkout, please contact us with the relevant details so we can assist you.

5. Refunds, Chargebacks, and Payment Disputes

Approved refunds are generally issued to the original payment method used for the purchase. Once approved, refunds are typically processed within 7 business days, although the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. If you believe there is a billing error or unauthorized charge, please contact us promptly before initiating a chargeback where possible so we can review the matter and attempt to resolve it efficiently. We reserve the right to provide relevant order, shipment, delivery, communication, and transaction records to Stripe, PayPal, banks, card networks, or dispute-resolution bodies in connection with payment disputes, fraud reviews, chargebacks, or claims.

6. Order Support and Contact Information

After a successful payment, you will receive an order confirmation email. If you do not see it, please check your spam or junk folder. If you have any questions about payments, refunds, failed transactions, or billing-related issues, please contact us using the details below:

Address: 415 Glensprings Drive, Ste 202, Springdale, OH, US
TEL: +1 (513) 996-1072
Email: [email protected]
Working Time: Mon – Fri 08:00–17:00 (ET)
On business days, we typically reply within 24 hours.